7.1 Incidents concerning the sample
There are various types of incidents that may occur on samples:
-bottle or tube broken during transport or handling,
– specimen sample contaminated during sampling procedure,
– insufficient specimen sample
– nonconformity leading to disposal,
– test to be repeated with remaining aliquot and delaying the results report, etc.
Record the incident in the monitoring file.
7.2 How to treat the incident
– Contact the patient by telephone if possible.
– Clearly explain to him/her the nature and causes of the incident. Apologize if necessary.
– Depending on the situation, ask the patient to come again to repeat the sampling or postpone the results.
N.B.: If necessary, one of our employees will come to the patient’s bedside to correct the problem.
If the patient is not contacted by telephone, he/she will be notified when the results are delivered.
7.3 Incidents concerning the patient:
– Bleeding after sampling: return the patient to the blood draw room, continue placing pressure on the vein and ensure that hemostasis has been achieved before placing the dressing.
– Hematoma after sampling procedure: put a gauze dressing with a piece of ice on the hematoma, or apply Arnica ointment from the medicine chest in the blood draw room.
– The patient loses consciousness: stop the sampling procedure; transform the blood draw chair to a bed, lay the patient down and carry out first aid procedures.
– If the patient does not respond, call the emergency medical services SOS MEDECIN: 33 889 15 15.